Problem

Challenges in Manual Processing of Medical Claims

Claim adjudication under most health schemes remains largely manual, leading to

High administrative load on health systems

Errors or inconsistencies in adjudication

Slow claim approvals

Manual, repetitive data entry

Medical data must be extracted from diverse, unstructured documents, lab reports, discharge summaries, blood test results submitted by healthcare providers. This complexity slows down the claim process.

Why Solving This Matters

Automating claim adjudication offers transformative benefits

Faster reimbursements for hospitals

Admins can focus on complex, high-impact cases

Claimants face fewer delays

Scalability and consistency as claim volumes grow

Our Solution

We’ve built an AI-powered system that automates the claims adjudication process. It uses document intelligence techniques . This enables faster, more consistent, and scalable decision-making in claim processing.

Cross-verify details across documents to ensure they match the requirements of the treatment package(s)

Extract key clinical and administrative parameters from submitted medical documents

Raise automated queries if information is missing or inconsistent

Auto-adjudicate claims by applying predefined rules on extracted information

This enables faster, more consistent, and scalable decision-making in claim processing.

Benefits

Streamlined Claims Adjudication

Reduces manual errors and brings consistency with standardized, digital-first workflows for faster, more reliable processing.

Automated Claim Processing

Uses AI tools to automate routine claim approvals, easing administrative load and improving speed and accuracy.

Faster Claim Turnaround Time

Speeds up approvals and payouts enabling quicker reimbursements and better satisfaction for hospitals and patients

Cuts delays in approvals and payments, enabling quicker reimbursements under AB PM-JAY.

Benefits for Everyone

Who can use it ?

This solution is designed for public and private insurers involved in healthcare schemes, third-party administrators (TPAs) managing insurance claims, GovTech partners aiming to integrate AI into healthcare workflows, and researchers or developers exploring the application of document AI in real-world public health scenarios.

Government

Better oversight, cost savings, and scalable operations

Tech Ecosystem

Faster processing means quicker access to care and fewer claim rejections

Bigger Picture

Our larger mission is to modernize and simplify public healthcare delivery through AI. By open-sourcing the system, we aim to foster adoption across healthcare ecosystems in India and beyond, encourage collaborative improvements from developers and researchers, and support governments in building resilient, digital-first health infrastructures.

Patients

Faster responses, better services, and greater clarity on issue status

Hospitals

More visibility into system gaps and better insights for decision-making

Performance Indicators

Manual Review Time

Monitors how much time is saved by reducing manual claim checks

Daily Claim Volume

Measures number of claims processed daily vs. historical trends

Claim Turnaround Time

Captures total time taken from claim submission to resolution

Adjudication Consistency

Evaluates uniformity in decisions for similar claim types

Peak Load Handling

Assesses system performance under high-volume claim spikes

Query Resolution Efficiency

Tracks the rate of system-suggested clarifications or queries

User Feedback (NPS)

Measures satisfaction of claim processors and administrators

Data Integrity Compliance

Monitors % of claims that meet complete adjudication standards

Claims Auto-Adjudicated

Proportion of claims processed fully without manual intervention

False Approvals / Rejections

Checks for incorrect decisions—either overly strict or lenient

Reimbursement Time

Measures time taken to reimburse hospitals post-adjudication

System Availability

Uptime and responsiveness across regions

Product Demo & Visuals

Technical Architecture

How it works

Potential Methods for Claim Auto-Adjudication Automating Document Processing

Document Ingestion

All submitted medical documents are scanned into the system

Information Extraction

Uses NLP & vision-based models to pull details -patient condition, procedures done, discharge notes, etc

Package Matching

Extracted data is cross-checked against the claim’s proposed treatment package(s)

Summary Generation

A structured, human-readable summary is created for each claim

Automated Decisions

Claims are either approved, rejected, or flagged for further review based on eligibility criteria

How to Use

Pre-requisties

(Languages, libraries, system requirements)

Python

Version 3.8+

Storage

10 GB+

Usage Guide

Follow these steps to use the system

  1. Configure input source in config.yaml

  2. Run the service using python serve.py

  3. Access the web interface at http://localhost:8000

  4. Upload documents or connect to API endpoints

Usage Guide

Follow these steps to use the system

  1. Clone the repository:

  1. Follow the instructions within each tool's directory to install necessary dependencies and configure the tool.

  • conda create -n doc_env python=3.8

  • conda activate doc_env

  1. Install all the dependencies

  • cd doc_intelligence

  • pip install -r requirements.txt

Opportunities for colloboration

We encourage contributions to

  • Developers to improve form parsing accuracy and model performance

  • Domain experts to validate outputs in real-world healthcare settings

  • Health programs to pilot tool with varied public health forms

  • Contributors to test and refine deployment workflows

Inner-Source Info

Coming Soon…

Interested in Forking?

Reach out to us for more information on the source code, repository links and detailed usage guides—we'll email them to you!

Contact Us

Contact Us

Interested in Forking?

Reach out to us for more information on the source code, repository links and detailed usage guides—we'll email them to you!

Contact Us

Contact Us

Contributors

Team or Contributors

Nevil Vekariya

Associate ML Scientist - II

Sudharshan Sekhar

Machine Learning Scientist

Contact Persons

Nevil Vekariya

Associate ML Scientist - II

Email ID:

community.kiran@wadhwaniai.org

Wadhwani AI @ 2025. All rights reserved.

Wadhwani AI @ 2025. All rights reserved.